We confirm each spare-part order with you before payment. Please send your machine model, a photo of the required part, and the quantity. Our team checks compatibility and availability, then confirms the final part price, courier charge, and GST.
Dispatch and delivery
- For confirmed, in-stock orders paid by 3:00 PM IST on a working day, we aim to pack and hand the parcel to the courier that day, usually by 5:00–5:30 PM.
- For later payments, we aim to dispatch on the next working day. Sundays and public holidays are excluded. Courier collection and availability may affect handover.
- We share courier tracking details after handover. Delivery timing depends on the courier and destination; any delivery date is an estimate unless we expressly agree otherwise.
- Courier charges vary by destination and parcel weight and are confirmed before payment. We can ship across India.
Packing and transit damage
We send photos of the part before and after packing. If the parcel or part is damaged on arrival, please send us photos and video immediately on delivery, including the outer package, shipping label, and affected part. Please keep the packaging while the report is reviewed. We assess transit-damage reports using the delivery evidence and our dispatch photos.
Returns and refunds
- If you cannot use a part, contact us and send the return within two days of delivery. Please speak with our team before dispatching a return.
- For a customer-requested return because the confirmed part cannot be used, the customer pays the return courier charge. A part supplied incorrectly, with a defect, or contrary to the confirmed order will be reviewed separately.
- We inspect the returned part before deciding whether a refund is eligible. A part that has been swapped, altered, or damaged after delivery may not qualify for a refund.
- For an eligible return, we aim to send the refund within 2–3 days after inspection to the same account used for payment.
Our 30-day spare parts warranty starts on the date of delivery. Please contact us with your invoice and photos or video before sending a warranty claim.
Questions? WhatsApp us or call +91 91591 33377.